In most jobs today there is
frequent teamwork required. However, in most academic courses teamwork in unauthorized,
and is called "cheating" or "plagiarism" or "collusion" or
... other uncomplimentary names. As a result, most students develop biases against
collaboration while skills in teamwork atrophy. This course will introduce each student to
procedures that help develop effective teams and give every member of the class
considerable practice in developing the associated skills.
Depending on the initial relationships among
the members of a new team, one of several
"introductions" and "personal orientations" may be used. Suppose
the members of a new team are only superficially acquainted, and there are no personal
conflicts, one of a couple approaches may be used. If a team has a very clear objective
and a "team" (instead of an individual) is needed because of multiple efforts
shorten the time to reach an objective, then these preliminary "human resource
development" phases may be greatly abbreviated. The initial stages in building a team
would be mostly assignment of what to do, and where to do it. The collaboration needed
would be minimal. Such a "team" mostly is a collection of individuals performing
similar tasks mostly independently of one another except for the common assignment.
If, however, the team formed from such
individuals involves more complex objectives, and they are expected to develop a plan of
action as part of achieving that objective, more "team building" activity is
needed. For example, an understanding and respect for the individual differences
among the members will be needed before the full resource of the team can be utilized.
Individual differences may include their different background experiences, their ways of
learning and organizing thoughts, or their different personalities. Without a clear
recognition of the values of these differences members of the team may soon be
irritated by the differences, and soon thereafter, especially is there is a high stress
level from time demands, danger, or serious consequences of failure (a failing course
grade, for example), the team may become a brawling mob! Holistic management works proactively to avoid this
situation.
The conflict may in some cases be initiated
before the team was formed. Suppose that you need to form a team from a group of people
who are politically polarized. It will take much more effort and initial work to help the
members find a common ground of agreement, and develop an understanding to avoid those
areas of disagreement that are peripheral, or unrelated, to the success of the team. This
is what collaboration often means -- the members may not agree on everything, but they
have agreed to work together to accomplish the tasks at hand. For example, an external
threat to their common safety quickly brings people together in times of disaster and war.
If the team is to collaborate for an extended
time, consists of people who normally disagree in significant areas, some of which are
directly related to the accomplishment of the objectives, then the first objective becomes
the development of respect among the members, and the maintenance of the respect
throughout the project. Respect is not a decision, but an emotion.
This must be clearly understood, and dealt with in ways that may be unfamiliar to
technically oriented people, such as scientists and engineers. In fact, often the emotions
of these scientists and engineers is one of discomfort when this aspect of team
building is instituted! More than any other source of failure of teams in technical areas
is the omission of the emotional development that holds the effectiveness of the team
together. For an account of an effective team, beginning as a group of antagonists but now
internally strong and supportive, read the saga of the PlanIt
Texas Coalition.
In "boot camp" of military training,
the emotional "adjustments" are achieved by placing the recruits under extreme
stress shared by all, and demands a behavior pattern that is expected universally for all.
This both "homogenizes" behavior and habits while it causes the recruits to have
a common "enemy" -- the drill sergeant. An emotional distance is maintained
intentionally so that this "us vs. them" focus is clear. This procedure
produces a functional team quickly, and further danger such as combat forms very strong
bonds among former strangers and even former enemies. For most of us in ordinary life we
would not choose to use such a technique for the necessary emotional adjustments. We want
"softer" techniques, which, incidentally, are much faster and more long-lived.
This is the essence of "consensus building", which differs from collaboration by
having the parties learn to appreciate and value the differences, whether in politics,
religious convictions, or any other source of human "hate". Lasting friendships
may form. This sounds a bit like "magic", or insanity which in polite company
would be called "Pollyanna-ish". It's a skill that you probably will find useful
many times in the future. |